Here at Sapphire, support is very important to us. As you know, reliable, prompt and effective support is imperative for your Sage systems to run efficiently, and for your business to run smoothly.

Under a support contract with Sapphire, you will have immediate access to our in-house software experts, who will diagnose and resolve the issue quickly and with minimum impact on your business.

Our support team consists of fully accredited and qualified Support Engineers who not only fully understand the software features and functions, but also have accountancy and business experience, and because we regularly train and review our support staff, you can rest assured that the level of support you receive is of the highest possible standard.

Current Response Time

At Sapphire we pride ourselves on our quick response time with regards to customer queries and issues, with a target response time of 6-8 hours (one working day). However we endeavour to deal with your issue as soon as your call or email reaches our support team, and on average we currently respond to 75% of all our calls and emails within the hour.